Refund policy
Last Updated: September 19, 2026
Thank you for shopping with TruGal Couture! We want you to love your purchase and feel confident shopping with us. Please review our Return Policy below before placing your order.
Returns
We accept returns within 14 days of delivery.
To be eligible for return, items must:
- Be unworn and unwashed
- Be in their original condition
- Have all original tags attached
- Be free of makeup, deodorant, perfume, stains, pet hair, or other signs of wear
- Be returned in the original packaging when possible
Final sale items are not eligible for return or exchange. Final sale items may include sale/clearance merchandise, accessories, bodysuits, swimwear, or other items specifically marked “Final Sale” on the product page.
TruGal Couture reserves the right to refuse a return if an item does not meet these requirements.
How to Start a Return
To request a return, please contact us at trugalcosllc@gmail.com within 7 days of delivery.
Please include:
Your full name
Order number
Item(s) you would like to return
Reason for the return
Once your return request is approved, you will receive instructions on where and how to send your item.
Please do not send items back without first receiving return instructions from TruGal Couture.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or the wrong item was sent.
We recommend using a trackable shipping service when returning an item. TruGal Couture is not responsible for items that are lost or damaged while being returned to us.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued. Processing times may vary by financial institution.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
We want to make sure you receive your order exactly as expected. If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include your order number and clear photos of the item and the issue so we can assist you.
If the issue is confirmed to be our error, TruGal Couture will provide instructions for returning the item and may provide a replacement or refund.
Exchanges
We currently do not offer direct exchanges.
If you need a different size, color, or style, you may return your eligible item according to the return policy above and place a new order for the desired item.
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
Once an order has been processed or shipped, it cannot be canceled and must follow our return policy.
Store Credit
In certain circumstances, TruGal Couture may offer store credit instead of a refund. Any store credit issued will be communicated to the customer at the time of approval.
Questions
If you have any questions about our return or refund policy, please contact us at:
trugalcosllc@gmail.com
Thank you for supporting TruGal Couture! We appreciate every order and every customer who chooses to shop with us. 💕